Is Chat Champion Secure?
Data to and from Chat Champion, website content, login, and chat communication, are SSL encrypted. We do not store payment information in our database. Payment account transactions are stored and managed by Stripe which is PCI certified.
Do I have to be logged in all time time?
You can choose when you want to be online. If you login you will appear online. If you log out you will appear offline. We recommend downloading our mobile app so you can reply to incoming chats like text messages. Just logout after business hours.
After I sign up for Chat Champion, where do I go to get help when I have a question?
You can live chat us on our website at chatchampion.com. We're online Monday through Friday 8am to 8pm. You will receive a response in less than 24 hours.
How do I get Chat Champion on my website?
Chat Champion is live chat specifically for Shopify sellers to set up is a breeze. All you have to do is type your Shopify website url into our signup page and click install.
Does Chat Champion manage my live chats for me?
No we do not manage the chats. However you can manage your chats from our desktop site or mobile app.
Do you offer a mobile app?
Yes we do! We offer an Android mobile app which can be found in the Google Play store. It makes it easy to manage chats on the go. Our Iphone app is coming soon.